Processing Customer Suggestions

How to Submit Customer Suggestions

1. 1. Namyang receives the suggestions received from customers in various ways (including internet, calling, fax, mail, or customer contact point)

   Inquiry/
   counseling
   by calling

   02-736-0872 : from Monday to Friday (08:30 ~ 18:00)

   Inquiry/
   counseling
   by fax

   02-733-6389

   Inquiry/
   counseling
   by mail

   Namyang Dairy Products Co., Ltd. 240, Dosan-daero, Gangnam-gu, Seoul

   Inquiry/
   counseling
   via internet

   Submit via internet or webmaster@namyangi.com

   Submit via internet>
2. 2. Customer suggestions are received through the integrated system and notified to the relevant department and person.
3. 3. The relevant department and person checks and takes the proper action for customer suggestions and notifies the results to the customers.
4. 4. In the case of any problems that can’t be managed by the relevant department/person, the problems are resolved in accordance with the Consumer Dispute Settlement Standards announced by the Fair Trade Commission.

   Consumer Dispute Settlement Standards

   	Kinds of Damages	Compensation Standards	Remarks
   Kinds of Food	1) Insufficient contents 2) Decomposition, spoilage 3) Expiry of shelf life 4) Mixture of impurities	Replacement or refund at the purchase price	Lost profits : Compensation is limited only to the lost profits which are verified to be generated by relevant damages. If the amount of lost profits is not verified, compensation is based
   	5) Side effects 6) Injuries or accidents by certain causes including	Medical expenses, compensation of lost profits